Open Ink | How it works

Device monitoring

Open Ink can monitor any printer whether it is on-premise or cloud print, and even standalone devices.

Vendor-agnostic flexibility

Networked & standalone devices

Our expert team will help connect up your print clouds or print networks to our Praas Cloud. Your IT team can push the Open Ink installable agent to any standalone computers that run printers.

All printer device brands

We support all printer device brands through Tungsten Automation’s Printix. Xerox, Canon, HP, Konica Minolta, Lexmark, Ricoh, Brother, Epson and many more are supported by Open Ink.

Remote and office monitoring

Open Ink can monitor business printers where ever work is done. Each printer has its own unique order delivery address.

Smarter monitoring

Smart thresholds

Squeeze every percentage of toner out of your cartridges with thresholds that enable just-in-time delivery. Help your pocket and the enviroment!

Adjustable at site or device level

Set cartridge depletion levels right down to the individual device level. Or, deploy settings across whole sites or regions.

Trigger notifications

Keep your printer management team informed of depletion alerts, new orders or exceptions with Open Ink email notifications.

Amazon Business order automation

The expert team at Praas will work with your procurement and information technology teams to connect the cloud application and desktop agents required.

Order Logic

Shops only your preferred brands

Setup your list of preferred toner and ink brands for Open Ink to exclusively order from.

Finds only compatible cartridges

Let our tech do the tedious task of checking and finding the right cartridges for your fleet of devices.

Finds the best price

Open Ink can be setup to shop by the lowest price across your preferred brands.

Validates delivery estimated times

Before placing any order Open Ink always checks the estimated delivery times of the product to make sure it can get to your printer in time.

Automatic order placement

Order automation

Orders are automatically generated and placed into your Amazon Business account.

Order notifications

Set up your printer management team to receive notifications when orders are placed.

Exceptions notifications

If there is ever an issue with placing an order, your team and our support team, are kept in the know with helpful exceptions notifications.

Just-in-time delivery

All orders are fulfilled with the efficiency and reliability of Amazon Business so your team gets fresh ink right when they need it.

Order fulfillment

Device specific delivery addresses

Every device in your fleet can have its own unique delivery address and device ID. These details will be printed onto your Amazon Business shipping label.

Order tracking

Track each cartridge delivery as your would any regular Amazon Business order.

Install verification & alerting

Get alerted when cartridges are successfully installed after delivery. Or, if a cartridge fails to get installed after it’s delivery.

Support

Free enterprise install and setup

Our solutions team integrate and onboard your tech stack into Open Ink. Your IT team can push our installable remote agent to any standalone print device computers.

Open Ink solution support

As an enterprise solution our support team are here to help your Open Ink experience with our level 2 support desk.

Amazon Business order support

Once orders are placed your order is supported by Amazon Business’s complete customer support capability.

How it works